Things people ask.

When you reserve, you choose ASAP, a specific time, or flexible. The vendor confirms within a few hours and either accepts your time or proposes one. You'll see their pickup address only after they accept the order — privacy is the default.

After the vendor accepts your order — usually within hours. Until then you only see their service area on the map. The vendor sees your address only when you place an order, never before.

If you've paid by card, your card is refunded automatically (we never charge until pickup is confirmed). If you paid cash, no money has changed hands. Either way, you'll get a notification with the reason.

You can cancel any order in the 'pending' state — before the vendor has accepted. Once they've accepted and started preparing, message the vendor first. We step in for unresolved disputes through Get help.

Every vendor signs the cottage food disclosure (where applicable) and provides a real address. Photos are reviewed for authenticity. Our quality team flags suspicious activity automatically — and you can report any listing in two taps.

Listings show allergens declared by the vendor. Always check before you order. If you have severe allergies, message the vendor with your concern before reserving — most home cooks happily accommodate.

Tap the small Report link on any listing or vendor page, or open a ticket from Get help. We respond to all reports within one business day.

Moudena treats the live food truck map as a trust feature, not just a directory. When a truck opens, the owner confirms they are serving and either uses the saved same-spot address or shares the current rotating location. Buyers then see a live truck because the owner just confirmed it, not because an old listing or stale route still exists.

An event booking is not confirmed until the vendor sends a quote and the buyer pays the deposit by card through Moudena. Do not send deposits through Zelle, Cash App, Venmo, wire transfers, or gift cards because those payments do not create a Moudena booking trail.

Depends on your state. Florida and most US states have a 'cottage food' exemption that lets you sell certain low-risk homemade items (baked goods, jams, etc.) without a commercial kitchen. Other categories — meals, dairy, meat — often need a kitchen permit. Moudena makes you sign a cottage food disclosure during onboarding.

Florida allows up to $250,000/year in cottage food sales without a commercial kitchen permit. The full list of allowed items is at fdacs.gov/Consumer-Resources/Cottage-Food-Operations. Moudena tracks your cottage food sales automatically and warns you as you approach the cap.

Cottage food laws are state-by-state and most don't allow interstate sales. We default your service radius to your local area to stay compliant. If you want to ship nationally, you'll need a commercial kitchen — let us know via Get help and we'll discuss next steps.

Two paths. Stripe direct deposit lands money in your bank in 2–3 days; we charge 5% per Stripe transaction (Stripe also charges ~3%). Or accept cash at pickup — we don't take a cut on cash. Tips go 100% to you.

5% per Stripe transaction. That's the only fee. No monthly subscription, no listing fee, no per-message charge. Cash sales pass through with zero cut.

Toggle 'Pause vendor mode' under Settings on your dashboard. Your listings are hidden from buyers, you stop accepting new orders, but you can still see and reply to messages. Resume anytime in one tap.

Yes — invite team members from Helpers in your dashboard. They can manage listings, orders, and messages on your behalf. Each helper gets their own account; you control which permissions they have.

Yes, but it is reviewed by Moudena support instead of changing instantly. Business type affects buyer trust, required location details, public labels, and which tools appear in your Business Panel. Open a support ticket and tell us what changed.

Request a business type change from your Business Panel. Moudena support reviews the request, changes your type to Food truck, and asks for any missing setup: same spot or rotating route, address or ZIP, live location permission, weekly hours, stops, and a usable truck photo. Once approved, food-truck map and live open tools appear in your Business Panel.

Food trucks need a real operating location. Same-spot trucks save a regular parking address and hours. Rotating trucks share their current location each time they open. Buyers see live food trucks after the vendor confirms they are open, so the map does not show stale or imaginary locations.

Yes. Food truck, catering, and event-ready vendors set their own minimum service amount, guest range, package description, lead time, service radius, deposit amount, and cancellation terms. Buyers send a request first, then the vendor replies with a quote.

Moudena supports Homemade, Bakery, Farm, Meal prep, Food truck, Catering, and Pantry vendors. Your type controls public labels, the setup questions you see, location requirements, event tools, food truck live tools, and the listing or menu templates recommended in your dashboard.

Yes. Listing and menu option templates can cover cake size, heart or sheet shape, servings, flavor, filling, color, writing, edible images, and design requests. Buyers can choose from your designs, say they will provide a reference, or describe a custom idea that you confirm later.

Yes. Use Helpers in your dashboard to invite someone by email. Helpers can help with listings, menu work, orders, bookings, and messages. They cannot access payouts, delete the vendor account, or change sensitive payment settings.

Vendors can work in the Business Panel and still browse Moudena like a buyer. Use View marketplace from the dashboard or avatar menu to switch into marketplace mode; use the dashboard link to return to vendor tools. Moudena remembers the mode so repeat visits open in the context you were using.