Privacy Policy

1. What we collect

We collect account information such as email, display name, ZIP code, language preference, saved radius, and profile settings. Vendors may provide business name, vendor type, photos, menus, listings, prices, pickup and delivery settings, business hours, truck stops, messages, payout information, and compliance-related details.

We collect location information that you provide or permit, including ZIP code, approximate area, and, when enabled, device location. Location helps Moudena show nearby food, food trucks, farm stands, menus, and alerts from vendors you follow. We may also use general area signals to improve coverage and decide where to bring more vendors.

We collect order, reservation, payment, message, support, notification, device, analytics, and security information needed to operate Moudena.

2. How we use information

We use information to operate the marketplace, show nearby vendors, support orders and messages, process payments when enabled, send transactional emails or push notifications, help vendors manage their business, improve safety, prevent abuse, debug performance, understand local demand, and comply with legal obligations.

3. Location and notifications

Location is important to Moudena because the marketplace is local. If you deny required location permissions in the app, some or all marketplace features may not work.

If you enable notifications, we may send alerts about orders, messages, vendors you follow, food truck activity, and important account updates. If the app is closed, we may use email or push notifications depending on your settings and what channels are available.

4. Sharing

We do not sell personal information. We share information only as needed to operate Moudena, including with:

• trusted infrastructure, security, email delivery, hosting, analytics, and support providers
• payment processors when card payments are enabled
• notification delivery providers when notifications are enabled
• operational providers that help keep Moudena secure, reliable, and supported

We may share information with vendors when needed for an order, message, pickup, delivery, refund, dispute, or safety issue. Your exact address is not shown publicly and is not shared with a vendor unless you place an order requiring it or deliberately share it.

5. Payments and disputes

When card payments are enabled, payment processors receive payment information and related transaction details. Moudena does not store full card numbers. If there is a refund, dispute, or chargeback, we may share order records, messages, pickup or delivery details, and policy evidence with the payment processor, card network, vendor, or buyer as needed.

6. Cookies and local storage

We use cookies and similar storage for login sessions, language choice, ZIP/location preferences, security, analytics, and app functionality. We do not use third-party advertising cookies.

7. Data retention

We keep information as long as needed to operate Moudena, comply with law, resolve disputes, prevent fraud, support tax and accounting records, and enforce our Terms. If you delete your account, we delete or de-identify personal information where practical, but may retain order, payment, safety, support, and legal records as required or permitted by law.

8. Children

Moudena is not for children under 13, and users must be at least 18 to create accounts, order, sell, or accept payments. If you believe a child provided personal information, contact privacy@moudena.com.

9. Your choices

You can update profile information, language, location preferences, notification preferences, and privacy settings in the app where available. You can request access, correction, export, or deletion by contacting privacy@moudena.com.

10. Security

We use reasonable technical and organizational safeguards, but no system is perfectly secure. Keep your login credentials private and contact us if you suspect unauthorized access.

11. Changes

We may update this Privacy Policy as Moudena changes. Continued use after an update means you acknowledge the updated policy.

12. Contact

Privacy questions: privacy@moudena.com.